This podcast features Josh Phegan and Alexander Phillips discussing what to do when deals won’t come together with some tips on resolving the problem, negotiating for outcomes over positions, filtering communications between seller and buyer, and handling a locked deal.
Tag Archives: Vendor Management
Ep 150 – Auction Day Success
In this podcast Josh Phegan and Alexander Phillips talk about assuring auction day success by asking the right questions, knowing your support team, coaching buyers, and working with the underbidders to help them have a better result on their next auction.
Ep 149 – Serving the Customer and Not Just Writing the Fees
Here Josh Phegan and Alexander Phillips are live at AREC 2018, discussing serving the customer and not just writing the fees, with tips for taking a long-term view, doing foundations well, sharing information, and building a culture of excellence.
Ep 147 – Understanding What You Do For the Consumer
Live at AREC 2018, Josh Phegan and Alexander Phillips discuss understanding what you do for the consumer, how to handle the new market changes, current delays in client financing, compression selling, and ramping up your activity.
Separate Yourself By Value
There can only be one agent in your market who’s the cheapest, and if you don’t want to be that agent then you must separate yourself by the value proposition that you bring to the table. In my Coaching Tip today I’ll show you how to separate yourself by value through knowing what you should […]
Service Success
In business, if you’re not prepared to admit where you’ve failed the customer, then you’re never going to recover from that failure. In my Coaching Tip this week I’ll show you how service success happens when we identify and deal with areas of service failure, and then work to achieve service recovery. Here’s a really […]
Understanding Property Pricing
As an agent, it’s your job to understand pricing and deliver on that promise of expert advice for your clients. My Coaching Tip today is all about understanding property and pricing from the viewpoint of buyers and sellers, valuers and investors, and the rapidly changing balance of each individual marketplace. Here’s a simple example: A […]
Ep 140 – Vendor Reports: The Good, The Bad, and The Ugly
In today’s High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips discuss the good, the bad, and the ugly around vendor reports. Alex begins with the role vendor reports play in aligning on price and ways agents hide behind them. Josh notes the advantages of being blunt with the client in the […]
Identifying Active Buyers
Someone you met three, six, nine, or twelve months ago may or may not still be an active buyer today. My Coaching Tip this week is about identifying active buyers, and I’ll tell you how to reengage with your buyer pool to know whether or not they’re in the marketplace now. If you’re not getting […]
Ep 138 – Dealing With Buyer Enquiry
In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips talk about dealing with buyer enquiry. Josh reviews different kinds of enquiries and Alex outlines his team’s best practices for dealing with buyer enquiries and not missing any opportunities they present. They discuss how to handle email and response, and how […]