Josh Phegan and Alexander Phillips talk live from AREC 2081 about building a team and a routine, from how to choose your first assistant to establishing a progression plan, retaining your people by facilitating growth, and skills your people need to have.
Tag Archives: Assistants
Ep 137 – Scaling and Building a Team
This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips talking about scaling and building a team. Josh begins with remuneration and bonus structures, and Alex offers guidelines to consider when bringing people into the team, with emphasis on clarity and transparency around commission incentives. They discuss different models of compensation […]
Ep 135 — Delegating In Teams That Work
This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips talking about delegating in teams that work. They begin with how roles change as you go from one assistant to an entire team. Alex advises starting with the right people for your organisation and paying them what they’re worth. He also […]
Ep 132 – Service Standards and Why They Matter
This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips talking about service standards and why they matter. Alex advises setting high standards and delivering on your promises and client expectations. Josh breaks down and illustrates the service standard concept, and how that service generates listings. Alex explains the importance of […]
Business Growth
Too often business leaders fear rather than celebrate the swift growth of their business. Management becomes overwhelmed and bogged down in processes that hinder rather than aid expansion. However, the one area you should never get too afraid of is business growth and the pace at which it is building.
Ep 109 – Providing the Best “My Cafe” Experience
This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on providing the best “My Cafe” experience. Josh explains the customer experience with your brand as running a cafe with a team vs. running a cafe by yourself. Alex talks about agents’ limiting beliefs around scaling and how that hurts customer service. […]
Ep 108 – The Role of a Great Sales Manager
In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips discuss the role of a great sales manager. Alex addresses negotiation skills and preparation. He and Josh tell why they support open office information sharing and how this exchange helps your brand. They also discuss how to deal with conflict and competition […]
Ep 104 – The Team Advantage
In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips talk about the difference between a lone agent vs. the team advantage. Alex lists limitations of what you can do alone, then shows the advantages of working with a team for you and your clients. Josh offers perspective by comparing agents and […]
Would You Re-Hire Your Team?
Is the team you’ve got today capable of taking your business to double, or even triple its growth? For my Growth, Leadership and Management Tip this month I want you to ask yourself, would you re-hire your team today, or are there people in your organisation who are holding back your business potential? You need […]
Ep 94 — How to Lift People Up Inside of Your Team
In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips talk about how to lift people up inside of your team. It’s about handing over control to other people. Josh notes two key ways to do that and Alex tells how he does it with his team. Josh warns against losing […]