How well do the people inside your organisation know what it is you do there? In my Growth, Leadership and Management Tip today, I’m asking you the question, how do we do it here? And I’ll show you how to communicate that to your people.
I’ll explain why the problem is not the problem; it’s how you think about the problem that’s key. And I’ll give you an example dialogue with a landlord based on a form you can step them through, so you know what to ask and what to say.
In seconds you can demonstrate that you really know what’s going on inside the property management world, or you can choose to become just another fee-based commodity. I’ll show you why it’s so important for you to understand equity.
The customer won’t see the value that you and your team are offering if you can’t explain and demonstrate that value. Take your people on the journey of growing their knowledge, skill and capability around “how do we do it here”, and you will become a great leader.