This episode features Josh Phegan and Alexander Phillips on why doing the basics well is so important. A lot of agents want to be different but don’t think about being good. Alex tells how he trains new hires to do buyer inspections as an example of mastering a basic skill, absorbing information, and understanding the customer. Josh also notes the need to immediately establish your competence and command of market knowledge with the customer.
They discuss finer points of creating the buyer experience, judging how much space to give them, scheduling follow-up calls, being on time and prepared for buyer appointments, and making sure the house is set up and ready to show.