In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips discuss techniques for making quality calls. Josh observes the need for agents to make their calls brief, and Alex tells how he cuts to the chase whilst delivering on customer needs and getting the information he needs. Josh illustrates the structure of a call and suggests dialogue for different types of calls. And Alex describes how he leaves a voice message and when it’s right to do so.
Josh notes the long term positive impression we make when we call clients regularly, they discuss the importance of being clear, direct and relevant, Alex tells how to stay a step ahead of customer questions, and Josh reinforces being an authority on your market.