Today’s High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on rethinking customer experience. Josh begins with how to run and work your database, and why he now calls it a customer base. Alex talks about how and why he uses the search function in his database whenever he lists or sells, and what his customer experience looks like. They discuss how to use your diary and database to help the customer, and Alex outlines the most important details to include in your customer data as well as what not to spend time on.
Josh emphasises having good quality dialogue with the customer and demonstrates how he does it. They warn against wasting time on reviewing notes when you could be making productive calls. And Josh advises asking the right questions to get the best information.