Category Archives: Thought Provoker

If you don’t define it, it defines itself. Culture is the secret sauce for the best business we work with. If it’s not spoken about often, it’s unspoken. It can tightly bind your business or cause rapid wildfires.

How do modern customers choose a real estate agent? The answer to that question will change the way you work forever. No more is this about competing with the competition; this is about designing an experience that creates customers. 

It’s changed the way we do things forever; welcome to the subscription economy.

A bold paradigm shift is required to get back to loyalty, to exploit the opportunity that data lakes provide, to integrate digital technologies with good old customer service, creating a compelling experience.