Sometimes on the phone, everything just comes together, whilst other times it’s so bad you feel you shouldn’t even be making calls that day. The secret is better dialogue, and in this Coaching Tip, I’ll show you how you can make that connection with the customer.
When you’re good at doing dialogue you’ll find that you’re asking specific game-changing questions depending on who you’re dealing with. I’ll give you some examples of great dialogue and we’ll dig deeper to discover why these questions work.
I’ll show you how your queries can often go in alternate directions, and demonstrate dialogue you can use to form the consumer relationship. And I’ll give you two great questions to ask a buyer that will turn them into a seller.
We’ll talk about knowing your intention for every call before you make it, and I’ll outline three simple call structures. Great agents have a formula for success through better dialogue with every call they make. You simply make it easy for customers to say Yes.
I hope you’ve enjoyed today’s Coaching Tip, and I look forward to seeing you here again next week.