When internal politics override governing values, then you’re no longer doing what’s best for the customer. In this month’s Growth, Leadership, and Management Tip I’m going to talk to you about reducing the politics inside of your organization and putting the customer’s needs first.
It all falls down when you have competing demands. Let’s say one of your sales agents lists a property in a street where another of your salespeople already has a client and a third one is handling a marketing appraisal, and there are landlords living in that area as well. When that new property gets listed, who’s going to call the customers to let them know what’s going on? Who’s going to call the landlords?
While your people are worried about who is in whose database and whether the property manager will call the landlords, they’ve all forgotten about working as a team. Their confusion is costing the business money, and your customer is outside the loop, wondering what’s happening.
You’ve got to remove the politics and get your people working together again. That starts with customer obsession, which means the customer has to be at the centre of everything you do. Next, you have to get clarity on your Everest – where you’re growing your business. What are your expectations for listings, sales and revenue?
For your business to grow, you must have clarity of purpose. And that purpose is to help your customer grow through property transactions. Here, your guiding principles, policies and procedures, and general way of doing things, are critical to keep politics from taking precedence. Reducing the politics inside of your organization means you must make a clear statement that, “We don’t have politics inside of this organization. We do what’s best for the customer.” The sooner you set that rule, the sooner your business can do what it needs to do.
I hope you’ve enjoyed this month’s Growth, Leadership, and Management Tip, and I look forward to seeing you here again next month.