This is Part 2 of our Traction Podcast Series featuring Josh Phegan and Alexander Phillips. Alex states that how you manage your diary is how you manage your life. He describes his normal Saturday of open for inspections and the importance of his team in making that happen, and emphasizes why opens are necessary.
He tells how to overcome the fear behind call reluctance, develop your phone skills, get in the rhythm of making those calls, and build your personality with confidence around interacting with consumers.
Alex notes the importance of database management, building rapport with your clients by consistently providing them with relevant information, and being on the phone or face to face with them often. Discussion continues in Part 3.