This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips discussing delivery of service and what it really takes. Alexander describes Six Star Service and how it places you above other agents, and Josh notes the importance of the little things you do that make a big difference to the customer. They discuss the need to relate to people and the difference in emailing or calling a client. Josh talks about maintaining control of the conversation and Alexander tells how he achieves that.
They discuss ways to bring value to the table, get the timing right, communicate with confidence, be responsive to your customer, and Josh ends with asking the right questions to find out how you can provide your best possible service.