This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on how to deliver the highest customer service. Alexander says caring about clients and working hard for them is key. Josh notes that six-star service is about delivering on your promises and being present to ensure your clients have an easier time with the process. Alexander reinforces this with a description of how he runs a Saturday. Josh speaks to the necessity of having an assistant to help take care of customers, and they discuss the importance of preparation in making sure everything runs smoothly.
They talk about about timing, intensity, and seasonal rhythm around knowing when to work hardest, and then go on holiday while the market is slow. They agree on building a great team so you can focus on the work that matters.