In this High Performance Podcast, Josh Phegan and Alexander Phillips talk about making the perfect call, areas where most agents have problems, and what you can do to improve your results. Alex tells how he prepares for the call, keeps it productive and gets through it quickly. Josh offers some tips on getting commitments from customers and they discuss why speed, time and volume are important when you’re on the phone.
Alex suggests role playing with a colleague to build confidence and improve your delivery, and Josh adds knowing the purpose for the call you’re making.