In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips discuss methods for dealing with setbacks and getting back on track. Alex agrees with Josh that setbacks are a way of life and offers two basic things you can do to get over them. Josh advises that, when there’s been a service failure, just jump on the front foot and admit it, then take action to prevent it happening again. Alex notes that a mental state of moving on will prevent the downward spiral of thinking about it too much and losing listings as a result.
Josh reinforces that the one who recovers fastest wins the most, and lists some actions to get a quick reset and get back into the business. He advises understanding the setback is not your entire reality. Drop the tension, fix the situation, and get back to business.