In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips talk about service standards, what they are and why they matter. Alex tells how those standards set the expectations with the client and what they do for you as an agent. Josh explains the importance of getting clear inside of your business on what it is that you actually do to represent your brand. They discuss what six star service means and how to deliver it. They also speak to the necessity for clear communication with your team.
Josh lists some of the simple service standards that make a massive difference in how well you serve the customer. Alex shares how he maintains consistency as his business scales and lists his top 5 most important basic standards.