This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on providing the best “My Cafe” experience. Josh explains the customer experience with your brand as running a cafe with a team vs. running a cafe by yourself. Alex talks about agents’ limiting beliefs around scaling and how that hurts customer service. They address arguments against putting on an assistant and Alex recommends using a recruiter. Josh posts what it’s like to work for you, and lists mistakes agents make with their people.
They discuss the advantage of having an outsider help with hiring and give tips on improving the interview process. Alex ends on the benefits of investing time and attention with your people and supporting their personal and business goals.