In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips talk about determining the customer service journey. Alex tells why setting standards for customer service are important and Josh defines some of those standards. They discuss basics agents need to get right for business growth, customer touch points that shape the customer experience curve, and describe why maintaining your energy matters.
Alex explains why he sends out pre-listing kits and how following a consistent process puts you ahead. Josh wraps up with understanding how to deliver service, and that every call is a standard of service experience you provide to your client’s journey.