This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on the importance of mastering workflow to delivery of customer experience. Alex points to everyone on the team knowing their role, being consistent, and understanding the process. Josh notes how things go wrong when people can’t share and discuss workflow together, and Alex advises planning in advance when someone is going to be away and work will need to be shared. Josh then states the necessity to make sure simple things that can go wrong don’t go wrong.
They discuss ways to make workflow improvements like looping back to make sure things are getting done, reports and other communications, and Josh ends on designing and building your workflow as you go along to ensure you can do more transactions more often.