This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips live at AREC 2018. Today they’re talking about serving the customer and not just writing the fees. Alex advises having a long-term view and building a good name in the marketplace. Josh speaks to the importance of doing the foundations well, and they discuss the effect that confidence, social proof, and credibility have on your business.
Josh notes that good agencies do a lot of sharing of information, and Alex offers some examples of how his agency does it. They discuss the benefits of an “If it’s not simple, we don’t do it” philosophy, and building a culture of excellence based on service.