This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips talking about service standards and why they matter. Alex advises setting high standards and delivering on your promises and client expectations. Josh breaks down and illustrates the service standard concept, and how that service generates listings. Alex explains the importance of getting clear on what your service standards are, and believing in those standards. They discuss scaling your team, and the requirement that your people also understand and uphold your business standards.
Josh notes how work ethic determines position and how your support positions allow you to do more of the work you need to do. Then Alex tells how he trains his new sales agents by exposing them firsthand to how the business works, and clarifies expectations by example.