This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on being a person first and an agent second. Alex opens with a reminder that your client chooses you to work with as a person, not the agency. They’ll be looking for a hard worker with good ethics. Josh stresses the necessity for dialogue that sounds natural. Alex continues on building and maintaining the client relationship and being a trusted advisor. Josh adds the necessity of being relevant and how to use your database to achieve that, and Alex also states the need to be genuinely interested in your clients.
Josh notes that the key to great dialogue is asking better questions and offers examples. He gives examples of how making some of your private life public lends a human element, and Alex adds the importance of showing you’re a real person that clients can relate to.